FAQs

Booking & Check-In

Information about bookings, payments and check-in.

What time is check-in and check-out?

Check-in is at 2pm and check-out is at 10am.

Do you require a security bond upon check-in?

Yes. A $200 credit-card pre-authorisation is required per unit or a $200 cash bond.

Is after hours check-in available?

Yes. After office hours, guests can obtain their keys from a safe located outside office doors. Guests will interact with our NiteTel service which will provide guests with a code to the safe.

Can I have a late check-out?

Depending on the availability of your room on the day of check-out, we can arrange late check-outs free of charge up to 11am; up to 4pm with a $50 fee, and any time past 4pm will cost another nights' stay. Alternatively we can hold your luggage in a secure area until the office closes on the day.

Can I book theme park tickets at reception?

Yes, for sure!

Services & Facilities

General information about our accommodation services and on-site facilities.

Is there Internet or WiFi access available?

Yes. There is one week free WiFi available from reception.

What facilities do you have?

Every unit is self-contained with full kitchen including utensils, bathroom and laundry facilities (washing machine and dryer). We have a heated pool and spa, BBQ facilities and mini bar.

Is there car parking available?

Yes. Parking is located under the building. One Car park per unit.

Is all linen provided?

Yes

How often are the apartments serviced?

Units are general self-contained and cleaned on a guests' departure. However on the 5th day of stay mid-services are conducted.

Is the pool heated?

Yes

Location

General information about our location.

Are there shops or restaurants nearby?

Yes. We are located one street away from Cavill Avenue - the centre of Surfers Paradise - which is abundant in various shopping/eating places.

Is there public transport nearby?

Yes. Shuttle buses commute through our street, and the main Surfers bus stop is a 6 minute walk from the building.

How far away is the beach?

70 metres from the building.

Where can I buy groceries locally?

The closest places to buy groceries are IGA Surfers and Woolworths in the Surfers Centro.

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